Oracle Corp. (NYSE: ORCL – $39.61) announced that it has signed an agreement to acquire privately held TOA Technologies, Inc. of Beachwood, Ohio, a leading provider of cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers. TOA’s Field Service SaaS (Software as a Service) enables customers to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows and optimize field service operations. TOA’s solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone. The acquisition will be a part of the Oracle Service Cloud business unit. Terms were not disclosed.
